Service Desk Plus is a web-based help desk software and IT service management solution offered by ManageEngine. With comprehensive features, the software is designed not only to make support easier for your team, but also to automate processes to a large extent and lead to faster, more efficient handling.
Sending SMS notifications is especially useful when an important message needs to be read as soon as possible. To realize this for your support team, you can integrate seven as a provider in ServiceDesk Plus.